Privacy Policy | AgeWell Direct

This policy explains how AgeWell Direct, an independent healthcare-access agent, handles information collected through this marketing website.

Information we collect

If you use the optional contact form, we collect your first and last name, email address, telephone number, state, preferred contact method and your consent to be contacted. We also collect nonclinical technical and campaign data such as pages viewed, referring page, campaign parameters (UTM values) and a referral click identifier.

Information we do not collect

We do not collect diagnoses, symptoms, medications, laboratory results, medical history or insurance information through this website. Clinical information is collected exclusively within the secure medical evaluation and is governed by the policies of that platform and the treating provider organization.

How we use information

We use contact information to respond to your inquiry and to follow up about the evaluation process. We use campaign and click data to attribute referrals to this agent and to measure marketing performance. We do not sell your personal information.

Cookies and measurement

Essential cookies and local storage keep the site working and preserve referral attribution. Optional measurement tools may be used to understand campaign performance. You can choose essential-only cookies from the banner, and you can clear stored values in your browser at any time. No medical information is placed in analytics.

Sharing

Referral identifiers and nonclinical campaign data are shared with the evaluation platform so that your evaluation is attributed to this agent. Service providers that host this website and its database process data on our behalf under contract.

Security and retention

Nonclinical data is stored with access controls and row-level security, and is retained only as long as needed for support, attribution and legal obligations.

Your choices

You may request access to, correction of, or deletion of the nonclinical information we hold about you by contacting orders@agewelldirect.com. Requests concerning medical records must be directed to the treating provider organization.